I have been expecting an AI fail for two reasons: - it’s extremely difficult to get the vast majority of people to adopt new behavior overnight - the workforce has already been cut to the bone repeatedly in the past 10 years; who has extra time left over to train on tools that don’t really work?
(The answer to that last question is ofc “the C-suite” whose jobs mostly consist of reading emails, sitting in meetings & figuring out who to assign actual work to — all things that AI can actually do pretty well, unlike things that require thought — which is why they were so easy to sell on it)
To the extent that it can do it well, it's a condemnation of the lack of value they add to the company. There's definitely going to be some lawsuit in the future centering on an exec failing to act on an email because the AI didn't include it in its summary.
Oh, for sure. I feel like DocuSign is going to be the first victim of something like this. Like, what are they even doing offering AI summaries *at all* — especially as a default setting — on a site that sends legal forms and financial contracts 🙃 I was shocked to see it!