Post 2: Care Partners often work remotely with little supervision. Calls go unanswered for 48+ hours, supervisors are unavailable, and urgent care is delayed. These failures exacerbate risks for members with complex health needs. #PatientSafety
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Post 3: The CRU is the primary source of disruption in care coordination, urgent interventions, and follow-up. High turnover, inadequate training, and poor leadership create a dysfunctional culture. #HealthCareCrisis
aug 28, 2025, 1:13 am • 0 0 • view
Post 4: CCA’s CRU leadership is compromised. The culture is rotten, and immediate replacement is needed to restore trust, safety, and reliable care for members. Oversight and accountability must be strengthened. #HealthCareReform
aug 28, 2025, 1:13 am • 0 0 • view
Post 5: Financial instability and prior regulatory issues at CCA worsen CRU failures. Vulnerable members rely on timely, ethical care. Immediate action is needed to protect health and safety. #PatientAdvocacy #MassHealth
aug 28, 2025, 1:14 am • 0 0 • view
Post 6: We demand a full audit, leadership replacement, and transparent corrective measures. Members deserve safe, competent, and accountable care. #CCA #HealthCareJustice
aug 28, 2025, 1:14 am • 0 0 • view