For example, in the 2010s, NSW replaced RailCorp security officers with the NSW Police Force’s Public Transport Command to ensure better oversight and address allegations of misconduct and excessive force and unarmed non-confrontational staff called “authorized officers” for fare enforcement.
Police is Australia (like in Canada) are subject to state disciplinary and complaint review Law Enforcement Complaints Commission , so their are established procedures to address grievances and misconduct. Authorized officers are dressed as normal staff and only check tickets and issue fines.
I think there is likely a lot of work with unions needed as well. Overheard a few ttc staff saying their union rep had suggested they not respond to a specific situation…I believe due to lack of training (which is fair)…but this seems like a failure in some way as well…