They’ve told me they (or rather their minions Dyno) did the work on 3/7. Apparently me pointing out that they didn’t come here on that day is not enough to cancel the invoice, in this post-truth world.
Replies
Were they supposed to come on the 3/7? Have they billed you for a missed appointment or is it scam/clerical error?
aug 20, 2025, 6:36 pm • 0 0 • view
No. They had several previous appointments which they missed (sickness, part not in stock, then just not turning up or calling) so I said I wasn’t going to make any further appointments until they gave some assurance they’d honour them. They went quiet until they started trying to bill me. Twats.
aug 20, 2025, 6:42 pm • 0 0 • view
Presumably the work still needs doing? If so I'd guess BG won't be able to fix it as that would mean admitting it hasn't been done [adequately] in the first place.
aug 20, 2025, 6:43 pm • 0 0 • view
Well I’m not really sure how much it needed doing in the first place. It was fitting a magnetic filter to our boiler. It wasn’t a repair, as that would have been covered by our home care agreement. It wasn’t made clear to me what the benefits of having it, or the risks of not having it, were.
aug 20, 2025, 7:05 pm • 0 0 • view
WTF? British Gas wanted to reduce their insurance premium so charged you for upgrades which make failure less likely? What benefit do you get out of it?
aug 20, 2025, 7:26 pm • 1 0 • view
You might very well think/ask that. I couldn’t possibly comment.
aug 20, 2025, 9:21 pm • 0 0 • view