There were tickets for merch so people didn’t crowd. You came back at your designated time. Like a Disney fast pass. They had some set aside for ADA. Really all the issues boiled down to unclear ADA policies that weren’t consistently enforced.
Replies
Ah ok
aug 27, 2025, 10:21 am • 2 0 • view
Similar issue: we were initially told no canes in the venue and any cane user needed to use a wheelchair (provided by the venue). I am blind and use a cane- what the heck am I going to do in a wheelchair. When I initially lodged a complaint I was told no canes.
aug 27, 2025, 10:23 am • 12 0 • view
Well, that's infuriating.
aug 27, 2025, 10:25 am • 2 0 • view
It took enough of us saying “ADA violation” for them to fix this. Japan in general does not understand accessibility. I lived there. I never wanted to work there after having to try and manage college as a blind person in Tokyo.
aug 27, 2025, 10:24 am • 12 0 • view
I wouldn't blame it on the company being japanese in this instance. I know disabled players who went to the jp fanfest, and they reported zero issues there. The issues seem to originate in the american staff and planning this time.
aug 27, 2025, 3:24 pm • 3 0 • view
I want to come in and back this up. The person that yelled at me and the people I was sitting with in the ADA section was almost certainly an NA employee, based on appearance and accent.
aug 27, 2025, 3:28 pm • 2 0 • view
Oh yeah, the person I spoke to about the cane banning was NA too, but these people are Square staff, not people who would be typically planning cons. Con planning p much requires knowledge of ADA.
aug 27, 2025, 3:30 pm • 5 0 • view
My concern comes down to the fact that these people weren’t trained on US con requirements or etiquette, or if they had guidelines weren’t consistently enforcing them. That’s on SQUEX.
aug 27, 2025, 3:32 pm • 4 0 • view
The funny thing is that I know of at least one successful conrunner who would happily be hired on for this because they're fans and players, but I think S-E just... Gets the overworked socmed team to handle everything and dumps the rest on the venue?
aug 27, 2025, 4:02 pm • 2 0 • view
All of the staff who was reported to have been doing stuff like that was speaking English with american accents though. It ultimately sounds like a lot of vague conjecture to blame JP people for the actions of Americans in America, especially when the JP and EU venues weren't doing that
aug 27, 2025, 3:41 pm • 1 0 • view
That’s good to hear JP went so well, but I also wonder if they took what they learned from US to just… not do that. I’ve never been to a con in the USA that would ever ban a cane. That’s just not something you can do w/ ADA.
aug 27, 2025, 3:28 pm • 1 0 • view
I kind of doubt that the english feedback had much impact on anything in the jp planning. That stuff has to be finalized ages ahead of time. I have absolutely been to cons in the US that would confiscate canes. It all depends on how utterly clueless the venue is
aug 27, 2025, 3:32 pm • 0 0 • view
Really sad but not surprised to see it hasn’t improved since I lived there long ago. That was one of the biggest concerns I had. I enjoyed my time there, but I knew I couldn’t stay long term.
aug 27, 2025, 1:12 pm • 3 0 • view