I'll work on that. It does not help that the numbers feel inconsistent; the poor Visa guy insisted it was for lost cards, but it *is* stated to be general as well. I worked in customer support - you get anyone sent your way. Be kind and considerate to whoever you talk to! <3
"I'd like to complain about recent policies your company has installed that stigmatise adult content. It is my belief that this harms businesses by minority groups, like the LGBT+ community. I would like you guys revise this policy, as I would prefer to continue using your services."
thank you
I would change 'It is my belief' and swap that for outright saying 'This harms businesses.' It's a more Active Voice. And maybe use 'MasterCard/Visa' over 'you guys'. Sent a complaint using this script as a base.
great information thank you so much! I need to find their email addresses though since I'm outside of US and Australia.
You seem to be from Japan, if I'm not mistaken? I suggest looking for customer support pages to contact them through. For Mastercard Japan, their customer portal number appears to be 00531-11-3886. :)