I go with, "I'm experiencing a problem, and hoping you can help me with it." Or words to that effect. The usual response is on the order of, "Certainly! Let's see what we can do!"
Replies
It’s often after I’ve spent an hour combo on hold + shuffling through 5 people just to end up back with the same org/department I started with (hello insurance company!) But I do like your phrasing!
jul 17, 2025, 11:22 pm • 5 0 • view
My go-to is, "Let me start by saying that I'm extremely frustrated right now, and I apologize if I get loud or heated. I promise none of my anger is directed at you and I'll try to keep it in check while we talk." They're instantly on my side, every time.
jul 18, 2025, 1:09 am • 10 0 • view
I love that!
jul 18, 2025, 1:22 am • 2 0 • view