"It's outsourced to firm X." "Can you open a ticket with firm X and provide me a ticket number?" (you never hear back from within your company, never mind from firm X. Six months later you ask the question again and start over.)
"It's outsourced to firm X." "Can you open a ticket with firm X and provide me a ticket number?" (you never hear back from within your company, never mind from firm X. Six months later you ask the question again and start over.)
heh, at my last job, I opened a ticket in my first month there. 6 years later, when I quit, I went through all my stuff, and... yup, ticket still open, not even looked at. And that was for something that was niche, but could blow everything up when encountered!