I spent my last 3 working decades in IT, and I find many computerized systems poorly designed & hard to understand & navigate. I don't know how people without an IT background cope with them. Too few organisations have spent any time or money on "UX Design" ("User Experience"), and it shows.
Or their UX (user experience) team has a demographic of under 30, rather than representative of every age and ability. It's just thoughtlessness, laziness, poor software design and greed that allows companies to release an app as quick as poss and expect users to debug it for them...
Totally agree - dreadful user interfaces: unintuitive, too busy, poor feedback, incomprehensible error messages, and the worst is, no way to contact a human when the damn thing fails, just a chatbot that hasn't a clue.
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