Transcript of the latest Reach Your Do Point® open.substack.com/pub/royatkin...
Writer | Analyst | CEO at Clifton Butterfield, LLC. https://cliftonbutterfield.com | https://royatkinson.com/home/
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Transcript of the latest Reach Your Do Point® open.substack.com/pub/royatkin...
Beautiful Uggi. ❤️
Happy Friday!
Kirk Weisler, author of "The Dog Poop Initiatve" and Chief Initiative Officer at the Initiative Institute is my latest podcast guest on Reach Your Do Point® podcasts.apple.com/us/podcast/r...
What is a Do Point®? I'll let one of my guests, Dan Turchin of @peoplereign.bsky.social, explain. Full episode: open.spotify.com/episode/3EjN...
Clear advice on understanding and delivering Customer Service and CX, with @hyken on the Reach Your Do Point® podcast. open.spotify.com/episode/1cig...
Thinking seriously about GRC (Governance, Risk, and Compliance)? You need to listen to Mark Thomas. Here is the full-length video on the Reach Your Do Point® podcast: youtu.be/c86Hw-bedM8?...
Reach Your Do Point® royatkinson.com/home/
Happy Friday!
One misdirected electron in your spreadsheet and next thing you know…
This just in! 📣 isolved has been named to the Constellation Research, Inc. ShortList™ for Payroll for North American SMBs (Q3 2025).
Saratoga (NY)
Link?
xentrixus.substack.com/p/six-forces...
Open enrollment is just around the corner. Join us tomorrow at 1️⃣ PM ET for a live #webinar focused ACA deadlines, OE tips and helping your clients get ahead. ➡️ Register here isolved.co/4nPSgje
The enterprises winning with AI? They’re not chasing hype. They’ve modernized IT, such as platform engineering + private-cloud PaaS, so AI can actually scale. Jibes with our data that orgs often skip pilots now. ROI comes with infra built for growth: www.cio.com/article/4040...
Happy Friday!
LLMs “answer questions” about themselves exactly the way they do anything else: text prediction based on their context and training data! I suppose if there are good user docs for the model you could feed them into the context and ask questions? But you’re unlikely to get useful answers by default
Technical solutions are not always the best solutions. Dan Turchin of @peoplereign.bsky.social has a different approach. (And yes, "AI" helped edit this clip from my podcast. Full episode at youtu.be/0Lll4BIlUdo?... )
AI doesn't produce "AI slop." People do. cliftonbutterfield.com/blog/f/the-t...
I’ve done some work (for a friend) on the parallels between Shackleton’s expedition and Apollo 13.
Are "virtual influencers" the next thing in B2B influencer marketing? Hear from 551 Media's Tom Augenthaler on the Reach Your Do Point® podcast. podcasts.apple.com/us/podcast/r...
Less than half of workers see their organizations’ approach to genAI as strategic and successful. www.cio.com/article/4033...
Happy Friday!
In this episode of the Reach Your Do Point® podcast, host I speak with Tom Augenthaler of 551 Media, an expert in B2B influencer marketing. Full Video: youtu.be/6TQrnGq2YSU?...
A-T protocol
My next guest on the Reach Your Do Point® podcast is Tom Augenthaler, who knows about B2B influencer marketing.
Stack Overflow's latest survey of developers highlighted plummeting trust in the output of AI tools. So for @leaddev.com I looked into why that's happening leaddev.com/technical-di...
Intelligent Automation Newsletter #194 www.linkedin.com/pulse/intell... via @pascal_bornet of Intelligent Automation on @Thinkers360 #AI #GenerativeAI #RPA
Buy your competitor’s product, call their sales team, and sit through their onboarding—there’s no substitute for feeling their customer experience firsthand. Fluff-Free Global People Powered Competitive Intelligence Agency | www.octopusintelligence.com
Happy Friday!
I'll be speaking... itsmf.co.uk/itsm25/
"It's the only bookstore that you and I have ever been in where the owner knows exactly what the pricing is on every book without having any kind of a price label on it... When I heard that and saw that, I said, let's go." - Rich Ackerman on Reach Your Do Point® podcasts.apple.com/us/podcast/r...
A customer chat tool is only useful if either an AI or a human actually responds. (Just sat for ~40 minutes on a website with an unanswered question in a chat. Guess who will not be buying from that company.)
Folks, if you are managing outbound calling teams, and having them verify personal information with the customer in the outbound call, forget about it. I am not doing that. Change your process.
Good on ya, Ian. Correct choice.
Happy Friday!
New on the Reach Your Do Point® podcast: Photographer Rich Ackerman made a decision to use black and white photography as his medium. Two books later, he's happy about that Do Point. Full video episode: youtu.be/poD-Iido_SU
The transcript of my interview with @mattberan.bsky.social is up on Substack. royatkinson1.substack.com/p/embracing-...
Happy Friday!
Thoughts on the state and direction of IT service management (ITSM) from @mattberan.bsky.social on the Reach Your Do Point® podcast . Full episode: youtu.be/QYITbnNNgwI
"... there's a lot of value that we've developed over the last five decades or so that if we just move on, that we will forget." - @mattberan on Reach Your Do Point® #servicemanagement youtu.be/QYITbnNNgwI?...
Congratulations!
Happy Friday!
From my recent podcast guest Kate Morgan, CEO of Boston Human Capital Partners. medium.com/@kmorgan_258...
Sheila Nazari on reaching her writing and speaking Do Point®: Full podcast: podcasts.apple.com/us/podcast/r... Transcript: royatkinson1.substack.com/p/the-creati...
Our little old boy Nick, adopted from our local shelter back in 2019. (The hearts blanket came to us with a previous shelter dog we adopted at age 10.)
Are we now at the point where the word “Breaking” is automatically inserted at the beginning of every post? 🤔
Happy Friday
The latest episode of Reach Your Do Point® features my conversation with Sheila Nazari, author of Super Speaker, a book about public speaking for kids. (This episode is audio only.) podcasts.apple.com/us/podcast/r...
I don't know the answer to that, Debbie. I think we could call him Smiley, and then his humans would be Smiley's People, and John LeCarrécould write the book. 😉
Celia is awesome!
Recent guest on Reach Your Do Point® Katrina Macdermid on ITSM and Human-Centered Design. Her book, HumanisingIT: www.amazon.com/Humanising-H...
"It's more about the manager really thinking about what that person will be doing 12 months from now if they are successful. Because then we can actually use it as a template for how we find the correct person, at least from a skill set perspective." - Kate Morgan, CEO #hiring #recruiting
If AI deepens inequality, disempowers people, or displaces civic participation, it is not delivering the future we want—no matter how advanced the technology may be, or how much money some individuals can make from it, writes Michael L. Bąk. buff.ly/jIps6RS
"In the digital age, a new class of digital public goods has emerged: search engines, platforms, and foundational AI models... but in the case of digital infrastructures... magnified by the concentration of power among a handful of actors." www.techpolicy.press/who-owns-the...
Entrepreneurial Viewpoints - Kate Morgan (transcript) open.substack.com/pub/royatkin...
Happy Friday!
Join us for isolved Talent Acquisition Demo Day — a virtual event packed with live demos of the latest and greatest in hiring tech. 🗓️ June 30 | ⏰ 1–5 PM ET Hop in for the tools you care about most. Can’t stay the whole time? Replays are included! 🔗 isolved.co/4kH6QY0
Pretty difficult, ain’t it guv?
This Q&A with SearchUnify shares some of my practical perspectives on the evolving future of #AI in support, knowledge, and experience. Check out the SearchUnify Expert Insights Hub as well.
Kate Morgan, CEO of Boston Human Capital Partners, doesn't think of herself as a business owner. She thinks of herself as an entrepreneur, and there's a difference, she says. Full video: youtu.be/IN4fbJ1APio Audio on Spotify: open.spotify.com/episode/1mdT...
Genefa Murphy, PhD, on the increase in student questions with the AI assistant on Udemy: Video: youtu.be/lgADB3sYatE?... Audio: podcasts.apple.com/us/podcast/r... Transcript: open.substack.com/pub/royatkin...
Happy Friday!
Reach Your Do Point® featuring Genefa Murphy, PhD Full video:https://youtu.be/lgADB3sYatE?si=69Pfz0qRZoLe2HyL Audio (Spotify): open.spotify.com/episode/2JwH...
According to Genefa Murphy, PhD, CMO of Udemy, the so-called "soft skills" are extremely important to Gen Z, as shown in the courses they take from Udemy: Communication, creative thinking, and critical analytical thinking. Full video youtu.be/lgADB3sYatE?...
Greeeeeeaat. 😣
How do you consume your podcasts? I've got you covered! You don't want to miss the brilliant and engaging Genefa Murphy, PhD, CMO of e-learning giant Udemy. Full video: youtu.be/lgADB3sYatE?... Audio: podcasts.apple.com/us/podcast/r...
AI offers endless opportunities, says Genefa Murphy, CMO of Udemy - on the Reach Your Do Point® podcast. Full video: youtu.be/lgADB3sYatE?...
It's fine to say "measure what matters." We also have to realize that by measuring something, we're making it matter. Unintended consequences may ensue. #metrics #CX #EX cliftonbutterfield.com/blog/f/are-y...
Happy Friday!
"So we have a new CIO or a new leader and they want to transform. And I always say, 'What makes you think you're going to be successful from your predecessor and their predecessor and their predecessor?'" - Katrina Macdermid podcasts.apple.com/us/podcast/r...
My latest on LinkedIn: Connecting the Data Points to Provide Insights: Talent Acquisition An interview with Bridget Fleagle of @isolvedhcm.bsky.social
A3 For #AI powered tools to be really trustworthy we need transparency about what data is being gathered and explainability about how it will be used and the processing of it. #AXSChat
The latest episode of Reach Your Do Point® is up, featuring Katrina Macdermid - all about "HumanisingIT™" Full video: youtu.be/WoqUs8-Ch6c
Do you dip it in the sugar and eat it like a celery stalk, Rik?
At Google I/O in Mountain View this week, the tech company’s message was clear: AI in everything, all the time. This is everything new Google announced.
Happy Friday!
Isn’t there a tendency to recite “old news” in keynotes, Matt? (Citing dated research is a sore spot for me.)
84% of business owners say employees live paycheck to paycheck. #HR can help by providing financial wellness programs, fostering transparency and building resilience to support teams through tough times. 📥 Get the latest HR Trends Report: isolved.co/3OZBGNJ
There’s a free version and a pro version.
Try Perplexity.ai as a search tool. It has a deep research mode if you’re a paying customer, and it shows you where it’s pulling the information from.
Chuffed to be included in the @thinkers360.bsky.social Top 50 Global Thought Leaders and Influencers on Transformation 2025! www.thinkers360.com/top-50-globa...
My fave was seen in a hotel full of computer conference attendees: BringBeerTo3645ForPassword
“I shot the serif…”
Happy Friday!
CISA’s alert pivot reflects a new era of decentralized cyber threat communication www.csoonline.com/article/3984...
In this clip, @njrobinson.bsky.social says that "technical stalwarts" sometimes have trouble making the transition to leadership roles. Full episode: open.spotify.com/episode/3pzN...
Making the transition from tech worker to manager isn't easy (been there/done that). @njrobinson.bsky.social was prepared, however. Full podcast: www.iheart.com/podcast/966-...
Here, @charlestbetz.bsky.social explains why his songs sound like musical theater tunes. Full podcast: podcasts.apple.com/us/podcast/r...
The latest episode of Reach Your Do Point® is out now. I explore the unlikely crossover between music and IT with noted industry analyst @charlestbetz.bsky.social, who is a serious composer, arranger, and lyricist. Full video: youtu.be/1E7x2vrbQ5Q?...
I love the way the unicorn’s horn appears to be tucked behind the ear, like an old grocery store manager’s pencil.
Pope LeoMans XXIV?
I realize I’m just shouting into the wind here, but: please, please, please stop posting screenshots without links, or summarizing breaking news events without links. There’s a serious problem with unsourced assertions all over the world right now, don’t be part of the problem.
Happy Friday!
And that's a wrap! #isolvedConnect Charlotte was informative and enjoyable, and I'll be writing up some takeaways. @isolvedhcm.bsky.social
HR plays a big role in deciding what should be done with AI, says Aspect 43. #isolvedConnect @isolvedhcm.bsky.social
